Providing PBS in Chatswood begins with a Functional Behaviour Assessment in the participant's actual environment, whether that is the family home, school, day program, or community setting. From there, our practitioner develops a behaviour support plan tailored to the participant, their family, and the people supporting them day-to-day. The plan is then implemented through direct work with the participant, coaching of family and support workers, and ongoing review as progress unfolds. Where Chatswood participants are already engaged with other allied health providers, we coordinate with the existing team from day one.

Behaviours of concern almost always serve a purpose for the person. They might be communicating an unmet need, expressing distress when something feels overwhelming, responding to a sensory environment that is too much, or signalling that a routine has changed in a way the person cannot articulate. The job of behaviour support is to understand what the behaviour is communicating, then build the skills, environment and support around it so the participant has better ways to meet that need.

For Chatswood participants, PBS is typically delivered through scheduled face-to-face practitioner visits in the home, school, or community across the Lower North Shore, supported by telehealth sessions in between for plan implementation and review work with family and support workers. Sessions are flexible to fit around school, work and the everyday rhythm of Lower North Shore family life.