Providing PBS in Castle Hill begins with a Functional Behaviour Assessment in the participant's actual environment, whether that is the family home, school, day program, or community setting. From there, our practitioner develops a behaviour support plan tailored to the participant, their family, and the people supporting them day-to-day. The plan is then implemented through direct work with the participant, coaching of family and support workers, and ongoing review as progress unfolds. For Castle Hill paediatric participants, our practitioners often coordinate with school Diverse Learning teams and class teachers to make sure strategies work consistently at home and at school.

Behaviours of concern almost always serve a purpose for the person. They might be communicating an unmet need, expressing distress when something feels overwhelming, responding to a sensory environment that is too much, or signalling that a routine has changed in a way the person cannot articulate. The job of behaviour support is to understand what the behaviour is communicating, then build the skills, environment and support around it so the participant has better ways to meet that need.

For Castle Hill participants, PBS is typically delivered through scheduled face-to-face practitioner visits in the home, school, or community, supported by telehealth sessions in between for plan implementation and review work with family and support workers. Sessions are flexible to fit around school timetables, working parents, and the rhythm of family life in the Hills District.