How to Make an Appointment With Allied Health 2U: A Step-by-Step Guide
For some families and Support Coordinators, the hardest part of starting NDIS allied health is not the therapy itself. It is working out where to begin. Which provider to contact. What information to have ready. How long it will take to get an appointment. Whether the participant's needs are even a good fit for the provider being approached.
This blog walks through how to make an appointment with Allied Health 2U, step by step. It covers the enquiry process, what we ask for, how long things typically take and what happens between the enquiry and the first appointment.
The process
Making an appointment in five steps
Choose how to make contact
Online enquiry form, phone, or email, whichever suits the situation.
Share the essentials
Participant details, NDIS number, the service needed, goals, and location.
Talk it through with intake
We confirm the fit and start the practitioner match.
Set up the service agreement
Services, funding, frequency, and consent, all in writing.
First appointment booked
Date, location or telehealth link, and what to expect.
Ready to start? Use our general enquiry form or call 1300 24 2428.
Step One: Choose How You Want to Make Contact
Allied Health 2U accepts new enquiries through three channels. Use whichever suits the situation:
Online enquiry form. Our general enquiry form is the easiest option for non-urgent enquiries. Fill in the participant's details, the service or services being requested and a brief description of what is needed. The form goes directly to our intake team.
Phone. Call 1300 24 2428 during business hours. Phone is the right channel if the enquiry is time-sensitive, complex or you would prefer to talk through the situation rather than write it out.
Email. Send the enquiry to info@alliedhealth2u.com.au. Email suits Support Coordinators who want to attach existing reports, NDIS plan extracts or referral documentation as part of the initial contact.
For Support Coordinators with multiple participants to refer, contacting our intake team directly is often the most efficient route. We can set up a streamlined referral pathway that suits the way your team works.
Step Two: Provide the Essential Information
The more the intake team knows upfront, the better the match between participant and practitioner. A complete enquiry typically includes:
- The participant's name, date of birth and contact details (or the contact details of the family member or Support Coordinator managing the enquiry).
- The NDIS participant number.
- The service or services being requested.
- The participant's NDIS plan budget for the relevant service line.
- A summary of the participant's goals and what the family or Support Coordinator hopes to achieve.
- The participant's location and whether the request is for mobile, telehealth or a blend.
- Any existing clinical reports that are relevant, such as a Functional Behaviour Assessment, OT assessment, psychology reports or medical history.
- Any current or recent allied health providers, including reasons for the referral if the participant is changing providers.
Some of this information may not be available at the first contact. That is fine. Intake can work with partial information and request the rest as the process moves forward.
Step Three: Initial Conversation With the Intake Team
Within a short window of the enquiry being received, the intake team will be in touch to confirm the details and have an initial conversation. This conversation does two things.
First, it confirms whether Allied Health 2U is the right fit. We deliver Positive Behaviour Support, Psychology, Occupational Therapy, Physiotherapy, Podiatry and Exercise Physiology, with partner-coordinated Speech Pathology. If the participant needs a service we do not provide, intake will say so directly and where possible point you toward a suitable alternative.
Second, it sets up the practitioner match. Practitioner matching is one of the most important parts of the intake process, and at AH2U it takes into account clinical needs, communication style, sensory profile, cultural and language considerations, geographic location and any specific preferences the participant or family has shared.
For complex enquiries involving multiple services, the intake conversation may include a brief discussion about how the services will work together and whether a coordinated approach across PBS, Psychology and OT would benefit the participant.
Step Four: Service Agreement and Consent
Before the first appointment is booked, a service agreement is set up between AH2U and the participant (or their nominee or plan manager). The service agreement covers:
- The services being provided.
- The funding source within the NDIS plan.
- The agreed frequency and duration.
- Travel costs where mobile services are involved.
- Cancellation and rescheduling policies.
- Consent to share information with other relevant clinicians and supports, with the participant's permission.
Service agreements are not a formality. They protect the participant, the provider and the funding. Read them carefully and ask questions if anything is unclear.
Step Five: First Appointment Booked
Once the service agreement is in place and the practitioner is matched, the first appointment is scheduled. The intake team confirms the date, time, location (or telehealth link), and what the participant should expect.
For mobile appointments, this includes confirming the address, any access details (parking, building entry, who will be present) and any environmental considerations the practitioner should be aware of in advance.
For telehealth appointments, this includes the secure video link, the device and connection requirements, and a backup contact method in case of technical issues.
If you want to know what actually happens once the appointment starts, our guide on what to expect from your first NDIS allied health appointment (link placeholder until First Appointment blog is live) walks through it in detail.
Making an appointment
Booking allied health with Allied Health 2U
Our intake process is designed to be clear, prompt, and honest. We confirm the fit, match the right practitioner, and set realistic expectations from the first conversation. Use the form, call, or email to start.
Prefer email? info@alliedhealth2u.com.au
Common questions
How do I make an appointment with Allied Health 2U?
There are three ways: our online general enquiry form, a phone call on 1300 24 2428 during business hours, or an email to info@alliedhealth2u.com.au. The form suits non-urgent enquiries, phone suits anything time-sensitive or complex, and email suits Support Coordinators attaching referral documents.
What information should I have ready?
Ideally the participant's details and NDIS participant number, the service or services being requested, the relevant plan budget, a summary of goals, the participant's location, and whether mobile, telehealth, or a blend is wanted. Not all of it needs to be ready at first contact, since intake can work with partial information and gather the rest as you go.
How long does it take to get a first appointment?
As a guide, simple non-urgent enquiries usually see initial contact within a few business days and a first appointment within two to four weeks. Urgent matters are prioritised where capacity allows, and complex multi-service enquiries can take a little longer to set up the right match. Raise any timing concerns with intake for a realistic estimate in the participant's area.
What if you do not provide the service we need?
Allied Health 2U delivers Positive Behaviour Support, Psychology, Occupational Therapy, Physiotherapy, Podiatry, and Exercise Physiology, with Speech Pathology coordinated through a trusted partner provider. If a participant needs something outside our scope, intake will tell you directly and, where possible, suggest reputable providers nearby. We would rather refer well than overpromise.
How are practitioners matched to participants?
Matching takes into account clinical needs, communication style, sensory profile, cultural and language considerations, location for face-to-face delivery, and any preferences the participant or family shares. It is one of the most important parts of the process, since the right fit is what makes the work stick.
How Long Does the Process Take?
Timing depends on the service, the location and current practitioner availability. As a general guide:
- Simple, non-urgent enquiries: initial contact from intake within a few business days; first appointment typically within two to four weeks.
- Urgent enquiries: intake will assess and respond accordingly. Where capacity allows, urgent matters are prioritised.
- Complex enquiries involving multiple services: the intake conversation may take longer to set up the right match across disciplines, but this investment up front saves significant time and friction later.
- Specific practitioner requests: if a participant has a specific practitioner in mind, availability for that individual may extend the timeline.
If timing is a concern, raise it with the intake team during the initial conversation. They can give you a realistic indication based on current availability in the participant's area.
What to Do If You Need a Service We Do Not Provide
Allied Health 2U does not deliver every allied health service in-house. Speech Pathology, for example, is coordinated through a trusted partner provider. Dietetics, social work and some other disciplines are not part of our scope.
If the participant needs a service outside our scope, intake will tell you directly. Where possible, we can suggest reputable providers in the participant's area. We would rather refer well than overpromise.
How to Prepare While You Wait
The period between the enquiry and the first appointment is a good time to do some quiet preparation:
- Gather any existing clinical reports for the practitioner to review.
- Write down two or three honest goals for the participant.
- Talk to the participant (where appropriate) about what to expect and what they would like to get out of the work.
- Plan the environment if the appointment is at home (a calm space, reduced noise, advance notice to other family members).
- Note any specific times of day that work better or worse for the participant.
A small amount of preparation makes the first appointment significantly more productive.
How Allied Health 2U Supports You From Enquiry Onwards
Allied Health 2U has been working alongside NDIS participants since 2015. Our intake process is designed to be clear, prompt and honest. We match participants thoughtfully, set realistic expectations and back the work up with a coordinated multi-disciplinary team.
Ready to make an appointment? Use our general enquiry form, call us on 1300 24 2428 or email info@alliedhealth2u.com.au.
Positive Behaviour Support
